Suarez Solutions LLC — Privacy Policy

Effective date: October 3, 2025

Suarez Solutions LLC (“Suarez Solutions,” “we,” “us,” or “our”) operates suarezsolutionsllc.com and related pages, programs, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect information about visitors and users. By using the Services, you agree to this Policy.

If you have questions, contact Joe Suarez at joe@suarezsolutionsllc.com.

1) Information We Collect

a) Information you provide

• Contact details (name, email, phone).
• Account and profile info you submit (e.g., program intake forms, booking details).
• Payment info processed by our payment partners (we do not store full card numbers).
• User content (messages, uploaded videos for swing analysis, comments, testimonials).

b) Information collected automatically

• Device and usage data (IP address, browser type, pages viewed, time on page, referring/exit URLs).
• Cookies, pixels, and similar technologies (see “Cookies & Ads” below).

c) Information from third parties

• Social platforms you connect or interact with (e.g., TikTok, Instagram, YouTube).
• Advertising and analytics partners who provide  aggregated campaign metrics.
• Referral partners or affiliates (if you sign up through a partner link).

2) How We Use Information

We use information to:

• Provide and improve coaching programs, products, and customer support.
• Personalize content, recommendations, and training plans.
• Process payments and send transactional communications.
• Operate, measure, and optimize marketing (including TikTok Ads) and retargeting.
• Detect, prevent, and address security or fraud issues.
• Comply with legal obligations and enforce our terms.

3) Cookies, TikTok Pixel & Online Ads

We (and our partners) use cookies, SDKs, pixels, and similar technologies to recognize your browser or device, remember preferences, analyze traffic, and measure ad performance.

TikTok Pixel / TikTok Ads. We may use the TikTok Pixel on our site to:

• Measure conversions and campaign performance.
• Create audiences and show more relevant ads on TikTok and across the TikTok ecosystem.
• Enable features like retargeting.

Data collected via the TikTok Pixel may include device identifiers, pages viewed, actions (e.g., form submissions, purchases), and approximate location. TikTok may combine this data with other information it has and use it for targeted advertising in accordance with TikTok’s policies. You can manage your ad preferences within your TikTok account and device settings. You can also adjust cookie settings in your browser.

Other partners. We may use additional analytics/ads tools (e.g., Google Analytics/Ads, Meta Pixel). These partners may set their own cookies and collect or receive information from our site and elsewhere to provide measurement services and targeted ads.

Your choices for cookies/ads:

• Use your browser’s settings to block or delete  cookies.
• Use platform-specific ad preference controls (e.g., TikTok Ad Preferences, Google Ad Settings, Meta Ad Preferences).
• Use industry opt-out tools (e.g., for interest-based ads in your region, such  as the NAI/DAA tools in the U.S.). Note: these tools rely on cookies, so clearing cookies may reset your choices.

4) When We Share Information

We may share information with:

• Service providers (payment processors, hosting,  analytics, email/SMS, scheduling, video tools) who act on our behalf under appropriate agreements.
• Advertising partners to measure and serve ads (including TikTok, subject to their terms).
• Business transfers (merger, acquisition, financing, or sale of assets).
• Legal  and safety (to comply with law, respond to lawful requests, or protect      rights, safety, and property).

We do not sell personal information in the conventional sense. Where “sale” or “sharing” has a specific legal meaning (e.g., under certain state privacy laws, including cross-context behavioral advertising), we handle requests as described in “Your Privacy Rights.”

5) Data Retention

We retain personal information as long as needed for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and use case.

6) Your Choices & Rights

• Marketing communications: You can opt out of  marketing emails by using the unsubscribe link. For SMS, reply STOP.
• Cookies/Ads: See Section 3 for cookie/ad choices.
• Access,  correction, deletion: You may request access to, correction of, or      deletion of your personal information by emailing joe@suarezsolutionsllc.com.

U.S. State Privacy Rights (e.g., CA, CO, CT, UT, VA)

Depending on your state, you may have the right to:

• Know/access the categories and specific pieces of personal information we collect;
• Request deletion or correction;
• Opt out of targeted advertising, “sharing,” or certain profiling;
• Appeal  our decision on a request.

To exercise rights, email joe@suarezsolutionsllc.com with your state of residence. We will verify your request and respond as required by law. Authorized agents may submit requests with proof of authorization.

GDPR/UK Users

If you are in the EEA/UK, our legal bases for processing may include consent, contract performance, legitimate interests (e.g., site security, product improvement, marketing where permitted), legal obligations, and vital/public interests where applicable. You may have rights to access, rectify, erase, restrict, port, or object to processing, and to withdraw consent at any time. Contact joe@suarezsolutionsllc.com. You may also lodge a complaint with your local supervisory authority.

7) Children’s Privacy

Our Services are not directed to children under 13 (or under the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact joe@suarezsolutionsllc.com and we will take appropriate steps.

8) Security

We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure. Please use strong passwords and keep your account credentials confidential.

9) International Transfers

We may process and store information in the United States and other countries with different data protection laws. Where required, we use appropriate safeguards for international transfers.

10) Third-Party Links & Social Features

Our Services may link to third-party sites or include social features (e.g., TikTok, Instagram). Your use of those features is governed by the third party’s terms and privacy policies.

11) Changes to This Policy

We may update this Policy from time to time. The “Effective date” will reflect the latest version. Material changes will be posted on this page or otherwise communicated as required by law.

12) Contact Us

Suarez Solutions LLC

Email: joe@suarezsolutionsllc.com

United States